Stakeholder Management Process
At Anthesis South Africa, we are committed to fostering proactive engagement with our stakeholders to build and maintain positive relationships. Our stakeholder management process aims to identify and address concerns, complaints, and grievances in a timely and transparent manner. The following policy outlines our approach to stakeholder grievance redress:
Objectives
- Provide stakeholders with a platform to raise concerns, complaints, and grievances.
- Ensure clear assignment of responsibilities within Anthesis SA for managing the stakeholder grievance redress process.
- Address concerns, complaints, and grievances in a predictable, accessible, transparent, and credible manner.
- Deliver fair and equitable outcomes while maintaining accountability and efficiency.
- Promote trust between all parties involved.
- Enable systematic identification of emerging issues and trends to facilitate corrective action and pre-emptive engagement.
- Hold various teams within Anthesis SA accountable for managing social impacts and other externalities.
Process
- Provide stakeholders with a platform to raise concerns, complaints, and grievances.
- Upon receipt, the grievance will be assigned to the appropriate team within Anthesis SA for investigation and resolution.
- The investigation will be conducted promptly, with regular updates provided to the grievant or complainant regarding the progress.
- Once the investigation is completed, the outcome will be communicated to the grievant or complainant, outlining the actions taken to address their concerns and/or assuring them of future preventative measures.
- The grievance will be considered resolved and closed once the outcome of the investigation is communicated satisfactorily.
- Continuous improvement initiatives will be implemented based on lessons learned and stakeholder input to enhance our ability to address concerns and maintain positive relationships.
- Regular reporting of stakeholder's concerns, complaints, or grievances will be shared with management and the external certification process.
